Candi Cyber Solutions - Terms and Conditions

Candi Cyber provides business automation, IT support, and cybersecurity-related services, including but not limited to business process automation, system configuration, advisory services, and ongoing support. Services are provided in accordance with the agreed scope set out in a proposal, statement of work, subscription description, or written confirmation.

Services are delivered on a best-effort basis and are limited to the scope expressly agreed in writing. Unless explicitly stated otherwise, services do not include 24/7 support, continuous monitoring, incident response and forensics, or managed security operations. No guarantee is provided regarding specific outcomes, performance improvements, or regulatory compliance.

You must provide accurate and complete information and ensure timely access to systems, software, data, documentation, and relevant personnel as reasonably required for service delivery. This may include administrative or privileged access where necessary to perform the agreed services.

You remain responsible for your business decisions, system operation, data accuracy, and compliance obligations. All information and access provided by you will be treated as confidential in accordance with these Terms.

Fees are as agreed in writing and invoiced in accordance with the agreed schedule. Invoices must be paid within the stated payment terms. All fees are exclusive of GST unless expressly stated otherwise. We reserve the right to suspend services if payments are overdue.

Where services are provided on a subscription basis, either party may cancel the subscription by providing a minimum of four (4) weeks' written notice. All subscription fees remain payable during the notice period. No refunds will be provided for any unused portion of a subscription period, except where required by law.

Our services may involve the use, configuration, or integration of third-party software, platforms, or service providers. We are not responsible for the availability, performance, security, pricing, or changes made by third-party providers. Your use of third-party products is governed by the applicable third-party terms and conditions.

In delivering our services, we may require access to your systems, networks, applications, and data. We apply reasonable and appropriate security measures when accessing and working within your environment. However, cybersecurity risk cannot be completely eliminated.

While our services are intended to reduce risk and improve security posture, we do not guarantee the prevention of security incidents, data breaches, system outages, or other adverse events. Responsibility for overall system security and risk acceptance remains with you.

Each party must keep confidential any non-public information received from the other party and use such information solely for the purpose of performing or receiving the services, unless disclosure is required by law or permitted in writing.

Each party retains ownership of its pre-existing intellectual property. Upon full payment of applicable fees, you are granted a non-exclusive, non-transferable right to use deliverables created specifically for you for your internal business purposes, unless otherwise agreed in writing.

Services are delivered remotely by default and during standard business hours, being 9:00 am to 5:00 pm AEST, unless otherwise expressly agreed in writing. Any on-site services, out-of-hours support, or services outside these hours may be subject to additional fees and separate agreement.

To the maximum extent permitted by law, our total liability arising from or in connection with the services is limited to the fees paid by you for the relevant services in the three (3) months preceding the event giving rise to the claim. We are not liable for any indirect, consequential, or loss of profit or business interruption losses.

Either party may terminate services if the other party materially breaches these Terms and fails to remedy the breach within a reasonable period after receiving written notice. All outstanding fees incurred up to the termination date remain payable.

These Terms and Conditions are governed by the laws of Australia. The parties submit to the non-exclusive jurisdiction of the courts of Australia.

We may update these Terms and Conditions from time to time. Any updated terms will apply to services provided after the date the updated terms are published or otherwise provided to you.